Cancellation / Withdrawal policy

Important note: Issuing a return debit note or a chargeback is not a valid cancellation in any case and is connected with additional costs, which will be billed to you and must be paid by yourself.

Right of withdrawal

Notice of right of withdrawal for supply of goods

Consumers are entitled to the following right of withdrawal when acting as buyer:

You have the right to withdraw from this contract within 14 days without stating any reasons. The withdrawal period amounts to 14 days from the date on which you, or a third party you have nominated and who is not the carrier, took possession of the goods. In the case of a contract for multiple products that you ordered as part of a single order but that were delivered separately, the period commences the day on which you, or a third party you have nominated and who is not the carrier, took possession of the item delivered last.

In order to exercise your right of withdrawal, you must inform us (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, fax: +49 (5121) 9289223 , email: helpdesk@digistore24.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. in a letter sent by mail, fax or email). You may use the attached sample withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification stating that you wish to exercise the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse all payments which we have received from you, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the most favorable standard delivery offered by us), without delay and no later than fourteen days from the date of receipt of your notice of withdrawal from this contract. For this refund, we will use the same means of payment which you used for the original transaction unless otherwise expressly agreed with you; we will not charge you any fees for this refund in any case.

We may refuse to issue a refund until we have received the goods or until you have provided proof that you have returned the goods – whichever occurs earlier.

The goods need to be sent back to us immediately, in any case within 14 days after you have informed us about the withdrawal of the contract. The deadline is secured if you ship the goods within those 14 days. You will bear the direct costs of return of goods.

You must pay for any deterioration of the goods only if such deterioration was caused by handling them beyond what was necessary for examining the quality, features, and functioning of the goods.

Note:

There is no right of withdrawal (i) in the case of distance contracts for the supply of goods that are not prefabricated and for which individual selection or specification by the consumer is decisive for their production or that are clearly tailored to the personal needs of the consumer, (ii) for the supply of magazines, newspapers, or journals with the exception of subscription contracts, (iii) for distance contracts for the supply of sealed goods which are not suitable for return owing to health protection or hygiene reasons and were unsealed after delivery, (iv) for distance contracts for the supply of goods which, according to their nature, were inseparably mixed with other goods after delivery, (v) for distance contracts for the supply of audio or video recordings or computer software in sealed packaging which were unsealed after delivery.

Notice of right of withdrawal for supply of digital contents

Consumers are entitled to the following right of withdrawal when acting as buyer:

You have the right to withdraw from this contract within 14 days without stating any reasons. The period amounts to fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must inform us (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, fax: +49 (5121) 9289223 , email: helpdesk@digistore24.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. in a letter sent by mail, fax or email). You may use the attached sample withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification stating that you wish to exercise the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

Notice of right of withdrawal for the provision of services

Consumers are entitled to the following right of withdrawal when acting as buyer:

Consequences of withdrawal

If you have requested the services to start during the withdrawal period, you must pay us a reasonable amount corresponding to the portion of services already performed until the date on which you notified us about the assertion of the right of withdrawal as compared to the full scope of services provided in the contract.

Notice of right of withdrawal for contracts providing for partial or installment payments

Buyers who are consumers and have concluded installment payment agreements with us are entitled to the following right of withdrawal:

Right of withdrawal

You can withdraw from your contract within 14 days without stating any reasons. The period begins after conclusion of the contract, but only after you have received all mandatory information in accordance with section 492 (2) German Civil Code (BGB) (e.g. information on the type of loan, information on the net loan amount, information on the contract term). You have received all mandatory information if the information is contained in your copy of the application, or in your copy of the contract document, or in a copy of your application or copy of the contract intended for your use, and the respective document has been provided to you. You may also be informed subsequently of mandatory information that was not included in the text of the contract by means of a durable medium; in such cases, the withdrawal period is one month. You must be informed of the start of the withdrawal period again when mandatory information is provided to you subsequently. Sending notice of withdrawal on a durable medium (e.g. letter, fax or email) in a timely manner is sufficient to comply with the withdrawal deadline. Notice of withdrawal must be sent to Digistore24 GmbH (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, fax: +49 (5121) 9289223 , email: helpdesk@digistore24.com)

Special considerations in the case of other contracts

If you are entitled to a right of withdrawal with respect to the purchase of goods, the delivery of digital content or the provision of services, you shall no longer be bound by this loan agreement once you have effectively canceled the specified transaction.

Consequences of withdrawal

You must send or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you give us notice of withdrawal of this agreement. The period is deemed to have been complied with if you submit the goods before the period of fourteen days has expired.

You will bear the direct costs of return of goods.

You must pay for any deterioration of the goods only if such deterioration was caused by handling them beyond what was necessary for examining the quality, features, and functioning of the goods.

You are obliged to pay compensation for the value of digital content delivered prior to withdrawal if you have expressly agreed that delivery of the digital content should begin before the end of the withdrawal period.

End of the notice of the right of withdrawal

Non-existence of a right of withdrawal

The rights of withdrawal mentioned in this policy are exclusively available to consumers. However, a possible right of withdrawal does not arise for consumers in accordance with section 312 (2) of the German Civil Code, even if one of the following types of contract exists:

Contracts relating to the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is essential or which have been clearly tailored to the personal needs of the consumer.
Contracts relating to the supply of goods that can perish quickly or whose expiration date would be quickly exceeded.
Contracts relating to the delivery of sealed goods that are not suitable for refund due to reasons of health protection or hygiene where the seal has been removed after delivery.
Contracts relating to the delivery of goods if these have been inseparably mixed with other goods due to their nature after delivery.
Contracts relating to the supply of alcoholic beverages, the price of which was agreed upon at the time the contract was concluded, but which can be supplied at the earliest 30 days after the contract was concluded and the current value of which depends on fluctuations in the market, over which the entrepreneur has no control.
Contracts relating to the delivery of sound or video recordings or computer software in a sealed package where the seal has been removed after delivery.
Contracts relating to the supply of newspapers, periodicals, or magazines except for subscription contracts.
Contracts relating to the supply of goods or the provision of services, including financial services, the price of which depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur within the withdrawal period. In particular, this applies to services relating to shares, units in open-ended investment funds pursuant to section 1 (4) of the German Capital Investment Code and to other tradable securities, foreign exchange, derivatives or money market instruments.
Contracts relating to the provision of services in the areas of accommodation for purposes other than residential, transportation of goods, motor vehicle rental, supply of food and beverages, as well as for the provision of other services related to recreational activities, if the contract provides for a specific date or period for the provision.
Contracts concluded under a form of marketing in which the entrepreneur offers goods or services to consumers who are present in person or to whom this opportunity is granted, in a transparent procedure conducted by the auctioneer and based on competitive bids, in which the winning bidder is obliged to purchase the goods or services (public auction).
Contracts in which the consumer has expressly requested the entrepreneur to visit them in order to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit which the consumer has not expressly requested, or with regard to such goods supplied during the visit which are not necessarily required as spare parts during the maintenance or repair.
Contracts relating to the provision of betting and lottery services, unless the consumer made their contractual declaration by telephone, or the contract was concluded away from business premises.
Contracts that have been notarized; this applies to distance contracts for financial services only if the notary confirms that the consumer’s rights under Section 312d (2) of the German Civil Code have been preserved.

Sample withdrawal form

(If you wish to withdraw from this contract, please complete and submit this form.)

–To Digistore24 GmbH (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, Fax: +49 (5121) 9289223, email: helpdesk@digistore24.com)

–I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (+)/the rendering of the following services (*)

–Ordered on ()/Received on ()

–Name of the consumer:

–Address of the consumer:

–Signature of the consumer (only if notice of withdrawal on paper) Date

–(*) Delete as appropriate.