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Customer Service Officer Diploma

Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.

You will gain fundamental knowledge about

  • Creating the customer-centric organization
  • Take it from the top: Service management
  • Keeping your customers: Simple actions, significant payoffs
  • Road blocks: When the going gets through
  • Working in a wired world: Customer service on the web
  • Don'ts of customer service
  • Tips for constructive conflict with co-workers
  • Ways to get better service as a customer


Duration

3 months

 
Assessment
 
This course will be assessed on the basis of one assignment. We believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learnt into practice. Students can start their assignments from day one and complete the course as soon as they submit their assignment.

€100
€100
VAT included

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