Scope of Supply

The scope of supply comprises:

1. Access data for the test
2. Operating instructions for the test

Content of the Free Test Service Strategy

The free trial includes a subset of the ITSM Service Strategy area. You get access to the following content:

1. ITSM processes from the general management practices of ITIL® 4
   
   • Architecture Management Practice
     
     • Overview
   • Portfolio Management Practice
     
     • Overview
     • Detailed process "Review and Maintenance of the Service Portfolio"
   • Relationship Management Practice
     
     • Overview
     • Detailed process "Care for Customer Relations"
     • Detailed process "Contract Conclusion for IT Standard Services"
     • Detailed process "Customer Satisfaction Surveys"
     • Detailed process "Demand Recording"
     • Detailed process "Risk Evaluation for IT-Services"
   • Service Financial Management Practice
     
     • Overview
     • Detailed process "IT Forecast"
     • Detailed process "IT Profitability Analysis"
   • Strategy Management Practice
     
     • Overview
     • Detailed process "Assessment of IT Service Strategy"
   • Workflow and Talent Management Practice
     
     • Overview
     • Detailed process "Actualization of  Qualification Requirements"
2. General IT Process Landscape
3. IT Service Lifecycle according to ITIL® 2011 and ITIL® 4
4. Service Value System according to ITIL® 4
5. Process Landscapes of ITSM practices
6. Process Landscape of ITSM Service Strategy