Scope of Supply
The scope of supply comprises:
- Access data for the test
- Operating instructions for the test
Content of the Free Test Service Design
The free trial includes a subset of the ITSM Service Design area. You get access to the following content:
- ITSM processes from the general management practices of ITIL® 4
- Information Security Management Practice
- Overview
- Detailed process "Validation of IT Security"
- Detailed process "Security Review and Reporting"
- Risk Management Practice
- Overview
- Detailed process "Risk Evaluation"
- Detailed process "Risk Monitoring and Reporting
- Organizational Change Management Practice
- Supplier Management Practice
- Overview
- Detailed process "Supplier Selection"
- Detailed process "Supplier Review and Reporting"
- ITSM processes from the service management practices of ITIL® 4
- Business Analysis Practice
- Overview
- Detailed process "Management of User Profiles"
- Service Design Practice
- Overview
- Detailed process "Organization of Service Design"
- Detailed process "Review of Service Design"
- Service Level Management Practice
- Overview
- Detailed process "Service Approval"
- Detailed process "Service Level Review and Reporting"
- Availability Management Practice
- Overview
- Detailed process "Availability Testing"
- Capacity- and Performance Management Practice
- Overview
- Detailed process "Capacity Prognosis"
- Service Catalogue Management Practice
- Service Continuity Management Practice
- Overview
- Detailed process "Contingency Planning"
- Detailed process "Service Continuity Management Review and Reporting"
- General IT Process Landscape
- IT Service Lifecycle according to ITIL® 2011 and ITIL® 4
- Service Value System according to ITIL® 4
- Process Landscapes of ITSM practices
- Process Landscape of ITSM Service Design
