Scope of Supply

The scope of supply comprises:

1. Access data for the test
2. Operating instructions for the test

Content of the Free Test Service Transition

The free trial includes a subset of the ITSM Service Transition area. You get access to the following content:

1. ITSM processes from the general management practices of ITIL® 4
   
   • Project Management Practice
     
     • Overview
     • Detailed process "Project Setup"
2. ITSM processes from the service management practices of ITIL® 4
   
   • Change Enablement Practice
     
     • Overview
     • Detailed process "Registration and Classification of Changes"
     • Detailed process "Change Review and Reporting"
   • Release Management Practice
     
     • Overview
     • Detailed process "End of Life for IT Services"
   • Service Configuration Management Practice
     
     • Overview
     • Detailed process "Change of Organization and Location"
   • IT Asset Management Practice
     
     • Overview
     • Detailed process "Inventory of IT Assets"
     • Detailed process "Criticallity Analysis for IT-Assets"
   • Service Validation and Testing Practice
     
     • Overview
     • Detailed process "Definition of Test Procedures"
3. ITSM processes from the technical management practices of ITIL® 4
   • Software Development and Management Practice
     • Overview
   • Deployment Management Practice
     • Overview
     • Detailed process "Minor Deployments"
4. General IT Process Landscape
5. IT Service Lifecycle according to ITIL® 2011 and ITIL® 4
6. Service Value System according to ITIL® 4
7. Process Landscapes of ITSM practices
8. Process Landscape of ITSM Service Transition