Scope of Supply

The scope of supply comprises:

1. Access data for the test
2. Operating instructions for the test

Content of the Free Test Service Improvement

1. ITSM processes from the general management practices of ITIL® 4
   
   • Continual Improvement and IT Quality Management Practice
     
     • Overview
     • Detailed process "Process Controlling"
   • Knowledge Management Practice
     
     • Overview
   • Measurement and Reporting Practice
     
     • Overview
     • Detailed process "Process Review"
2. General IT Process Landscape
3. IT Service Lifecycle according to ITIL® 2011 and ITIL® 4
4. Service Value System according to ITIL® 4
5. Process Landscapes of ITSM practices
6. Process Landscape of ITSM Service Improvement