Scope of Supply

The scope of supply comprises:

1. Access data
2. Operating instruction

Content of the permanent (minimum one year) reading access Service Design

The access comprises the Service Design section of the ITSM Process Library of Dipl.-Ing. Walter Abel. You may access the following content:

1. All ITSM processes of Service Design according to ITIL® 4
2. General IT process landscape
3. IT service lifecycle according to ITIL® 4 and ITIL® 2011
4. Service Value System according to ITIL® 4
5. Register of ITSM practices
6. Register of ITSM Service Design
7. Tenderable role descriptions
8. All process documents
9. All checklists