Scope of Supply
The scope of supply comprises:
- Access data
- Operating instruction
Content of the permanent (minimum one year) reading access Service Improvement
The access comprises the Service Improvement section of the ITSM Process Library of Dipl.-Ing. Walter Abel. You may access the following content:
- All ITSM processes of Service Improvement according to ITIL® 4
- General IT process landscape
- IT service lifecycle according to ITIL® 4 and ITIL® 2011
- Service Value System according to ITIL® 4
- Register of ITSM practices
- Register of ITSM Service Improvement
- Tenderable role descriptions
- All process documents
- All checklists