Scope of Supply

The scope of supply comprises:

1. Access data
2. Operating instruction

Content of the permanent (minimum one year) reading access ITSM Process Library

The access comprises the ITSM Process Library of Dipl.-Ing. Walter Abel. You may access the following content:

1. All ITSM processes according to ITIL® 4
2. General IT process landscape
3. IT service lifecycle according to ITIL® 4 and ITIL® 2011
4. Service Value System according to ITIL® 4
5. Register of ITSM practices
6. Tenderable role descriptions
7. All process documents
8. All checklists