The new completely enhanced ITSM Process Library is a standardized Best Practice Process Model that takes into account the requirements of ITIL^® 4, ISO 20000 and ISO 27000, but also depicts additional requirements for the efficient and economic management of IT organizations and supports them with numerous tools (role descriptions, checklists, templates and value streams), modelled in BPMN 2.0. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model.

This is the one language (American English, language to be changed online, leading language English) version for the SAP Signavio Process Manager.