Digistore24 Privacy Policy

Effective: September 4th, 2020

Digistore24 complies with the EU-U.S. Privacy Shield Framework and the Swiss- U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States in reliance on Privacy Shield. Digistore24 has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

Data is processed by Digistore24 to provide and fulfil products and services to our vendors, affiliates and customers. It is used for compliance with legal and regulatory obligations as well as for security and fraud protection. It is used by our team to communicate concerning products and services.

Digistore24 commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

Privacy Shield Principles

1. Notice

When you register to use our Properties, you may voluntarily provide personal information, including your name, address, email address, payment information such as bank details or PayPal email address or additional information you choose to provide to us. You may also provide contact information such as your name and email address when you subscribe to receive our newsletter, contact us using our contact form or our email contact feature, or when you utilize the comment feature on the Digistore24 blog.

In addition to personal information, we may also gather technical information including, but not limited to, IP address, browser type and version used, operating system, internet service provider, location of visitors (country, city), pages visited, device type, and time and date of visit. We and our service providers may use cookies or similar technology to collect such information. Please see below for more information about analytics activities.

We may also collect geolocation data pertaining to your mobile device. This data may consist of precise latitude/longitude coordinates and may be linked to a device ID. We may use this information to provide our services to you and to provide more relevant advertising content to you. If you do not want to provide your location to us, please use the settings available on your mobile device to limit this sharing. Please note that if you limit sharing of geolocation data, certain features of the mobile application may not work.

2. Choice

As noted above, we may disclose your information to third parties for their direct marketing purposes. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to support@digistore24.com.

You may also limit data collection by third parties by using your mobile device settings. We may also work with third parties that collect data about your use of the Properties and other sites over time for non-advertising purposes. For example, the Properties use Google Analytics to improve the performance of the Properties and for other analytics purposes. For more information about how Google collects and uses data when you use our Properties, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Please refer to the FAQs or any additional questions concerning cases of onward transfers to third parties.

3. Accountability for onward Transfer

We may use the personal and technical information we collect for any lawful purpose. We are committed to the Principles set forth by Privacy Shield on all personal data received from the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. These purposes include, but are not limited to, the following:

To provide our services, including to process requests for information;
To respond to your inquiries;
To send newsletters;
To communicate with visitors to our Properties, our customers, and others;
For business purposes, such as analytics, research, advertising and marketing, and operational purposes;
For affiliate tracking;
To maintain, operate, customize, and improve the Properties;
To comply with law enforcement and maintain the security of our Properties; or
As otherwise disclosed at the time of collection or use.

We may share the personal information with third parties, including:

With third parties that provide services on our behalf;
For their direct marketing purposes;
As part of a sale, merger or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
Pursuant to a subpoena, court order, or other legal process or as otherwise required or requested by law, regulation, or government authority programs, or to protect our rights or the rights or safety of third parties; or
With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share technical information, as well as any other information that has been de-identified or aggregated so that it does not identify you personally, without restriction.

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of our website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

4. Security

Digistore24 adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Properties may not function as intended. If you wish to opt-out of interest-based advertising in mobile apps on your device by companies that participate in the DAA’s AppChoices app, you may download that app onto your device and exercise your choice. AppChoices is available at the links below: DAA AppChoices iOS DAA AppChoices Android DAA AppChoices Amazon

Individuals have the right to access their personal data. Digistore24 will disclose personal information in response to lawful request by public authorities, which enforcement authority has jurisdiction over the organization’s compliance with the Framework, and the organization’s liability in cases of onward transfer of data to third parties.

5. Data Integrity and Purpose Limitation

Digistore24 Inc. is committed to protecting your personal information and will use information as relevant for the purposes of processing. Depending on the circumstances, examples of compatible processing purposes may include those that reasonably serve customer relations, compliance and legal considerations, auditing, security and fraud prevention, preserving or defending the organization’s legal rights, or other purposes consistent with the expectations of a reasonable person given the context of the collection.

6. Access

Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to support@digistore24.com. If requested to remove data, we will respond within a reasonable timeframe.

7. Recourse, Enforcement and Dispute Resolution

If you have any questions or concerns, please contact us with the information listed below. We will do our best to thoroughly investigate and resolve all complaints and disputes of Personal Data in accordance with the Privacy Shield Principles.

In compliance with the Privacy Shield Principles, Digistore24 Inc. commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union, United Kingdom, and Swiss individuals with Privacy Shield inquiries or complaints should first contact Digistore24 Inc. at: support@digistore24.com

Digistore24 Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Digistore24 Inc. is subject to the investigatory and enforcement powers of either: the Federal Trade Commission or another U.S. authorized statutory body.

Contact Us

If you have any questions, comments, or concerns about our privacy policy, please contact us at:

360 Central Avenue, Suite 800, St. Petersburg, FL 33701, USA
Phone: + 1-800-356-7947
Email: support@digistore24.com

Changes to Our Privacy Policy

From time to time, we may make changes to our privacy policy. If we do, we will post these changes on this page. You should visit our privacy policy periodically to learn of any updates.