Shop online with Digistore24

Have you purchased a product through Digistore24 or noticed a charge from us? Here you'll find all information about the company, answers to your questions and information about cancellations, returns and more!

What is Digistore24?

Digistore24 is a German online sales platform for the distribution of digital products, software, services, events, books and more.

How your purchase through Digistore24 works:

1

Product creator's sales page:

When you buy a product through Digistore24 as a customer, you will typically land first on the product creator's sales page. There you will find all the benefits and information about the product as well as the order button.

2

Digistore24 order form:

If you decide to buy and click the button, you will be redirected to the Digistore24 order form. In this step you enter your details, choose the payment method and confirm the purchase by clicking the buy button.

3

Purchase completion:

After a successful purchase you will be redirected to the thank you or order confirmation page, where all purchase information is clearly displayed. You will also receive an order confirmation email from Digistore24 so you always have all the important information to hand. In this email you will find, for example, the link to your invoice, the agreed payment plan for your order or the support email address.

The benefits

Selling with Digistore24 works via what is known as the reseller model. For you this means: you buy from Digistore24 and not directly from the product creator. This means we take care of areas such as invoicing, customer service and integration with established payment providers. This enables many freelancers as well as small and medium-sized businesses to sell their products online.

What others say about us

FAQ

Where do I find all the information about my order?: In your order confirmation email you will find a link to your order confirmation page. On this page you will find all the information about your purchase. Alternatively, you can search for your order using this link and view all the details.
How do I access my product?: After purchasing a product, you will receive an order confirmation email from Digistore24 with all the important details about your order. How to access your product is explained in the email section "How to access your order". Further information can be found here.
Can't find the email any more? Then search for your order here. Alternatively, your invoice and further information about your order can also be found on the order confirmation page. Depending on the product type and the product creator's settings, you may also be able to access the purchased product directly there. Click the "Access product" button to do so.
Where do I find my invoice?: In the order confirmation email you will find a link to download your invoice as well as a link to your order confirmation page. You can also download the invoice from the order confirmation page. Alternatively, you can view all your order information using this link.
How do I find my order ID?: Your order ID can be found on your invoice, in the order confirmation email and potentially on the relevant bank statement entry. If you can't find it there or no longer have access, you can look it up using this link.
How can I change my payment method?: You can easily change the payment method for future payments on your order via the order confirmation page using the "Change payment method" button. The link to this page can be found in your order confirmation email, or you can alternatively search for your order using this link.

How can I return my product?: You have two options for submitting a refund request:
Click on the link in the order confirmation email "Do you have an urgent question about the product, payment or order? Click here for immediate help!". This will redirect you to our Help Centre. There you can check under "Question about payment" and "Can I cancel or withdraw from the order?" whether a return of your product is possible.
Write to us by email at support@digistore24.com. Please always provide your order ID and the email address you used when making the purchase, or alternatively send us a screenshot of the bank statement entry, so we can identify your enquiry. We aim to process your enquiry within 48 hours on working days and will then get back to you by email. Please therefore also always check your spam folder for a message from Digistore24.
How can I cancel a subscription with Digistore24?: Recurring payments for subscriptions can, provided there is no outstanding payment for example, generally be cancelled by you directly on the order confirmation page. The link to this page can be found in your order confirmation email, or you can alternatively search for your order using this link. All further information and detailed instructions can be found here.
Alternatively you can also contact us by email at support@digistore24.com. Please always provide your order ID and the email address you used when making the purchase, or send us a screenshot of the bank statement entry, so we can identify your enquiry.
How do I reach Digistore24 customer support?: You can reach Digistore24 customer support by email at support@digistore24.com. Please always provide your order ID and the email address you used when making the purchase so we can identify your enquiry. Alternatively, you can send us a screenshot of your bank statement entry. We aim to process your enquiry within 48 hours on working days and will then get back to you by email. Please therefore also always check your spam folder for a message from Digistore24.
Why is there no telephone support?: As we have found that we can handle our customers' enquiries most effectively by email, we currently do not offer telephone support. Please therefore send your enquiry by email to support@digistore24.com and we will get back to you as soon as possible.

A smiling woman with long blonde hair, red lipstick, and a blazer, resting her chin on her hand, against a brick wall.

Dajana Wagner

Head of Customer Happiness Support

The Digistore24 support team

“As the customer support team, we are the link between our product vendors and our customers. To help you with your concerns in the best possible way, we place great value on effective communication. We always strive to build trust with you and provide consistent, reliable, and above all transparent support. To achieve this, we communicate openly with you at all times and work to find a satisfying solution for your concerns. Your satisfaction is our top priority.”

Shop safely with Digistore24

Safe shopping and payment is the highest priority in online shopping. That is why we strictly adhere to the highest security standards and statutory requirements.

TÜV & GDPR: As a German company we place great importance on IT security and GDPR compliance and are even TÜV-certified. You can also find our general information on how we handle your personal data via this link.
Established company: We have been in the market for over ten years and are therefore the longest-established reseller platform in Germany — and will continue to be available to you for all enquiries in the future.
AGB: Our AGB apply under German law and we ensure that all legal requirements and consumer protection regulations are complied with.
Secure payment: We work exclusively with common and established payment providers such as PayPal or Klarna. This makes payment transactions as secure as possible.
Legal certainty for returns: We ensure consistent compliance with all statutory provisions on withdrawal and cancellation periods. Current legislative changes such as the Act on Fair Consumer Contracts are also automatically implemented by us, so that you enjoy full legal certainty for withdrawals and returns.
Full transparency in your purchases: All important product information and the purchase conditions such as the price, any subscription periods and withdrawal deadlines can be found
both before completing the purchase on the order form
and after a successful purchase in the order confirmation email
displayed transparently.
Our product approval: All products sold through us go through an approval process. Here we check whether the products meet our approval criteria, that legal requirements are implemented and that all important information is presented transparently throughout the entire purchase process. Only upon successful review are products approved for sale through us.

Our bestsellers

Online courses, fitness, music or languages: with Digistore24, the most diverse product types are sold across a wide range of topic areas. Here you get an insight into our bestsellers: