Online Shopping with Digistore24

Have you purchased a product through Digistore24, noticed a charge from us, or just have general questions about Digistore24? On this page, you will find information about the company, details on cancellations, returns, and more!

What is Digistore24?

Digistore24 is a full-service online sales platform with one of the world’s largest international affiliate marketplaces for digital products, health supplements, and more.

This is how your purchase works through Digistore24:

1

Vendor’s sales page/affiliate landing page:

When you, as a customer, purchase a product through Digistore24, you typically first land on the product manufacturer's sales page, or an affiliate landing page. There, you'll find all the benefits and information about the product, as well as the order button.

2

Digistore24 order form:

If you decide to make a purchase on the sales page and click the CTA button to buy, you will be redirected to the Digistore24 order form. There, you will enter your details, select the payment method, and finalize the purchase by clicking the 'Buy' button.

3

Finalizing the purchase:

After finalizing the purchase successfully, you will be redirected to the thank you page (order confirmation page). Additionally, you will receive an order confirmation email that will include a link to the invoice, the agreed payment plan for your order, and the support email address.

The benefits of buying through Digistore24

Digistore24 works as a reseller model. For you, the buyer, this means that you are buying from Digistore24, and not directly from the vendor/affiliate. As a result, we take care of areas such as invoicing, customer service, and integration with well-known payment providers. This allows many self-employed individuals, as well as small and medium-sized businesses to sell their products online through Digistore24.

What our customers say about us

FAQ

Where can I find all the information about my order?: In your order confirmation email, you will find a link to your order confirmation page. On this page, you will find all the information about your purchase. Alternatively, you can search for your order using the Digistore24 Find My Order Page.
How do I access my product?: After purchasing a product, you will receive an order confirmation email from Digistore24 with all the important details about your order. You can find out how to access your product in the email section "How to access your order."

Don't have your email anymore? Then search for your order using the Digistore24 Find My Order Page. You can also find your invoice and further information about your order on the order confirmation page.
Where can I find my invoice?: In the order confirmation email, you will find a link to download your invoice as well as a link to your order confirmation page. You can also download the invoice on the order confirmation page. Alternatively, you can view all your order information using the Digistore24 Find My Order Page.
How do I find my order ID?: You can find your order ID on the invoice, in the order confirmation email, and possibly with the respective charge. If you can't find it there or no longer have access, you can retrieve it using the Digistore24 Find My Order Page.
How can I change the payment method?: You can easily change the payment method for future payments of your purchase via the order confirmation page by clicking the "Change payment method" button. You can find the link to this page in your order confirmation email, or you can search for your order using the Digistore24 Find My Order Page.

How can I return my product?: You have two options to submit a refund request:
Click on the link in the order confirmation email that reads, "Do you have an urgent question about the product, payment, or order? Click here for immediate help!" This will take you to our help centre. There, under "Questions about payment" and "Can I cancel or withdraw my order?", you can check if a return of your product is possible.
Email us at helpdesk@digistore24.com Please always include your order ID and the email address you used for the purchase, or alternatively, send us a screenshot of the charge so we can assign your request. We aim to process your request within 48 hours on weekdays, and we will get back to you via email. Please also check your spam folder for any messages from Digistore24.
How can I cancel a subscription with Digistore24?: You can usually cancel recurring payments for subscriptions yourself on the order confirmation page, provided there are no pending payments. You will find the link to this page in your order confirmation email, or you can search for your order using the Digistore24 Find My Order Page.

Alternatively, you can contact us via email at helpdesk@digistore24.com. Please always include your order ID and the email address you used for the purchase, or send us a screenshot of the charge so that we can assign your request.
How do I contact Digistore24’s customer support?: You can reach Digistore24’s customer support via email at helpdesk@digistore24.com. Please always include your order ID and the email address you used for the purchase, so that we can assign your request. Alternatively, you can send us a screenshot of your charge. We aim to process your request within 24-48 hours on weekdays and weekends, and we will respond to you via email. Please also check your spam folder for any messages from Digistore24.
Phone support: We have found that we can best address our customers' concerns via email, but we also offer phone support. Please contact us at 8007457496.

A smiling woman with long brown hair wears a gray plaid coat outdoors.

Mechelaine Solomon

US Support Team Lead

The Digistore24 Support Team

”As customer support specialists, we are the link between our product providers and our customers. To assist you with your concerns in the best possible way, we place great emphasis on effective communication. We always strive to build trust with you and provide consistent, reliable, and, above all, transparent support. For this, we communicate openly with you at all times and seek a satisfactory solution to your concern. Your satisfaction is our top priority.”

Shop safely with Digistore24

Safe shopping and safe payment are our top priorities. That’s why we have strict compliance procedures, with the highest security standards and legal regulations.

GDPR: IT security and GDPR compliance are important here at Digistore24. Through this link, you can find general information on how we handle your personal data.
Established company: We have been in the market for over 5 years in the US, making us an established sales platform & affiliate marketplace in the United States, and worldwide.
Terms and Conditions: Our terms and conditions are governed by law, and we ensure that all legal requirements and consumer protection regulations are met.
Secure payment: We only work with well-known and established payment providers such as PayPal or Klarna. This ensures that payment transactions are as secure as possible.
Legal certainty with returns: We strictly adhere to all legal requirements regarding withdrawal and cancellation periods so that you can enjoy full legal certainty when it comes to cancellations and returns.
Full transparency with your purchases: All important information about the product, as well as purchase terms such as price, possible durations, and cancellation periods, are fully transparent and can be found:
before the purchase is completed on the order form
after the successful purchase in the order confirmation email
Our product approval: All products sold through us go through an approval process. There, we check whether the products meet our approval criteria, comply with legal requirements, and ensure that all important information is fully presented throughout the purchasing process. Only after a successful review process are products approved for sale through Digistore24.