Never Deal With a Chargeback Again

Credit card chargebacks affect less than 0.1% of Digistore24 transactions. When they do happen, the dispute process, refund handling, and billing corrections are all managed automatically. Your job is to sell.

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How it Works

Refund & Chargeback Management

Refund requests go to Digistore24 first. The team reviews each case and processes approved refunds without requiring your sign-off on routine disputes. For chargebacks, Digistore24 partners with Ethoca and Verifi, receiving alerts before disputes complete and issuing refunds within 24 hours to prevent fees from escalating. Brands who want to stay involved can access every case in their account and attempt second debits where customers have consented.

Consistently low chargeback rates. Digistore24's transaction screening and pre-payment fraud controls keep credit card dispute rates well below industry averages across the platform.
24-hour dispute window. The Ethoca and Verifi partnership alerts Digistore24 the moment a chargeback is initiated, giving a window to resolve before standard fees apply.
Second debit option. Where a customer has consented, you can attempt a second payment debit on a disputed transaction before closing the case.

Main Benefits

Disputes Handled, Revenue Intact.

Chargebacks and refunds resolved without your involvement.

01
Handle Disputes Without Handling Them
With a credit card chargeback rate below 0.1%, they are rare. When one arrives, Digistore24 processes the response, the refund, and the billing correction automatically.
02
Protect Margins on Every Dispute
The Ethoca and Verifi early-alert system creates a 24-hour window to issue a refund before standard chargeback fees apply. The fee drops from $50 to $40. Act fast, protect your margin.
03
Stay in Control When You Need To
Every dispute is visible in your account. For cases where you want to intervene, second debit attempts are available where customers have given consent.

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Ready to Run Your Business Without the Back-Office Stress?

Over $5 billion in sales have been processed through Digistore24. The dispute handling, the refunds, and the chargeback responses all come with the platform. You focus on growing. We handle the rest.